Front End Supervisor - FT

The TJX Companies, Inc.•Spartanburg, SC

6d•$14 - $14•Onsite

About The Position

The Front End Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The supervisor leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The role includes training and mentoring Associates on front-end principles and personalized customer service; assigning registers, responding to point-of-sale coverage needs, and coordinating breaks; addressing customer concerns; and ensuring Associates complete tasks according to the store plan. The supervisor communicates priorities and progress with management and Associates, partners with management on training needs, and provides and accepts recognition and constructive feedback. The position also promotes honesty, integrity, safety, credit and loyalty programs, and shrink-reduction efforts, while ensuring compliance with labor laws, policies, and procedures. Other duties may be assigned. The role is based at the Marshalls store in Spartanburg, South Carolina. Starting pay is $13.75 to $14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Lead by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service.
Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to support a positive customer experience.
Ensure Associates execute tasks according to the store plan and prioritize work as needed.
Communicate priorities and updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.