Front End Supervisor

TJX • Spartanburg, SC

1d • Onsite

About The Position

The Front End Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Supervisor leads by example, engages with customers, and maintains a clean and organized store while modeling outstanding customer service.

The role includes training and mentoring Associates on front-end principles and personalized customer service, assigning registers, responding to point-of-sale coverage needs, coordinating breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The Supervisor communicates priorities and progress with management and Associates, provides and accepts feedback, partners with Management on training needs, and helps maintain compliance with labor laws and company policies. The position also promotes credit and loyalty programs, supports shrink-reduction efforts, and promotes a safe environment. Other duties may be assigned.

Requirements

• Availability to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Maintain a clean and organized store and create a positive internal and external customer experience.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) for Associates meeting service or hours requirements
• Health care flexible spending account (FSA) for Associates meeting service or hours requirements
• Life insurance for Associates meeting service or hours requirements
• Short- and long-term disability coverage for Associates meeting service or hours requirements
• Paid parental leave for Associates meeting service or hours requirements
• Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed