Front End Supervisor
About The Position
The Front End Supervisor is an elevated extension of the Coordinator role. The position predominantly performs Coordinator duties and occasionally acts as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and are expected to model exceptional customer service. The role creates a positive internal and external customer experience, supports store operations and team performance, and works with management and Associates to set priorities, communicate progress, provide coaching, and meet store goals. The position also supports safety, shrink reduction, credit and loyalty programs, and compliance with company procedures and labor laws.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Able to work effectively with peers and supervisors as a team player.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues and provide appropriate coaching to Associates.
- Use discretion regarding customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas to support a positive customer experience.
- Ensure Associates follow operational procedures.
- Ensure opening and closing procedures are carried out according to company guidelines.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
