Front End - Shift Supervisor

Good Food Holdings Companies•Encinitas, CA

8d•$20 - $24

About The Position

The Front-end Shift Supervisor is a management-in-training position responsible for helping supervise and coordinate Front-end employees and ensuring a welcoming, clean, and well-run customer experience. The role assists the Customer Service Manager with assigning and directing work, employee development and discipline, and resolving complaints and problems. The supervisor models company policies and standards, maintains team morale, supports repeat business through excellent service, and keeps the Front-end clean and appealing. The position performs cashier and courtesy clerk duties, with operating a cash register as the first priority. It also oversees opening and closing procedures, cash handling and balancing, register audits, paperwork, supplies, equipment, candy inventory, and compliance with company policies and applicable alcohol and tobacco laws. The supervisor directly oversees 8–18 Front-end employees and keeps the Customer Service Manager informed of department concerns. Availability includes days, evenings, weekends, and holidays. The work environment typically has a moderate noise level.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to follow written, oral, or diagrammed instructions; analyze situations; resolve conflicts constructively; and identify and implement solutions.
Strong communication, people, listening, and leadership skills; applied empathy; self-motivation; a supportive approach; and a sense of urgency.
Ability to provide exceptional customer service with a positive can-do attitude, respect for others, and flexibility in response to workplace changes.
Availability for days, evenings, weekends, and holidays.
Must be at least 18 years old to sell alcoholic beverages in California.
Ability to stand for long periods, walk, frequently use wrists and hands, handle or feel objects and controls, talk or hear, and taste or smell; frequently reach with hands and arms; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift or move up to 50 pounds.
Vision abilities including close, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Assist the Customer Service Manager with supervising and coordinating Front-end employees, including planning, assigning, and directing work; employee training and development; rewards and discipline; and complaint resolution.
Lead by example and model correct behavior and adherence to company policies and procedures.
Perform all cashier and courtesy clerk duties, with operating a cash register as the first priority.
Package groceries according to customers’ preferences and offer or assist with carry-out service.
Collect shopping carts from the store, parking lot, outer perimeter, and other needed areas; keep the Floral Department free of hand baskets and carts.
Keep the work area and Front-end clean, neat, organized, and appealing to customers.
Follow and enforce the employee handbook, customer service guidelines, safety standards, employee discount rules, and applicable liquor and tobacco laws, including ID verification.
Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
Follow correct accounting procedures for voids, returns, exchanges, and department transfers; approve checks in accordance with company policy.
Assist cashiers and courtesy clerks as needed and conduct required cash register audits, reporting results to the Store Director.
Ensure opening and closing procedures are completed, including safe audits, equipment checks, check-stand stocking, daily schedules, and audit sheets.
Complete shift paperwork and accurately count, balance, and secure the change drawer, safe, assigned register, pickups, and loans.
Keep the Customer Service Manager informed of Front-end concerns, supply status, and ordering needs; troubleshoot Front-end equipment issues.
Maintain candy inventory on Front-end merchandisers, including ordering, receiving, stocking, and merchandising as needed.
Serve customers with a positive, respectful, flexible, and willing attitude, building relationships that encourage repeat business.
Meet Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.