Front End - Shift Supervisor

Bristol Farms•Palm Desert, CA

About The Position

This is a management-in-training position that assists the Customer Service Manager with supervising and coordinating Front-end employees. The supervisor helps plan, assign, and direct work; reward and discipline employees; address complaints; and resolve problems. The role sets the tone for customers’ first and last impressions of Bristol Farms, requiring strong communication and people skills, leadership, good listening, applied empathy, self-motivation, supportiveness, and a sense of urgency. The supervisor performs cashier and courtesy clerk duties, with operating a cash register as the first priority. The role supports customer service and repeat business, maintains an appealing and clean Front-end, helps train and develop employees, enforces company policies and applicable alcohol and tobacco laws, and handles cash, register audits, opening and closing procedures, supplies, inventory, and Front-end equipment concerns. The position directly supervises 8–18 Front-end employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. The position requires availability for days, evenings, weekends, and holidays. The work environment typically has a moderate noise level. Employees regularly stand for long periods and perform a range of physical tasks, including occasionally lifting or moving up to 50 pounds. The successful candidate is expected to provide extraordinary customer service, maintain a positive and flexible attitude, treat others with respect, and meet Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information one-on-one and in small groups.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to use common sense and understanding to carry out written, oral, or diagrammed instructions; analyze situations; develop and implement solutions; and resolve conflicts constructively.
Strong communication, listening, leadership, and people skills; applied empathy; self-motivation; supportiveness; and a sense of urgency.
Ability to maintain a positive, respectful, flexible, can-do attitude and provide customer service that exceeds customer expectations.
Ability to stand for long periods; walk; frequently use wrists and hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
Ability to frequently reach with hands and arms and occasionally climb or balance, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Cashiers who sell alcoholic beverages must be at least 18 years old.

Responsibilities

Assist the Customer Service Manager with supervising and coordinating Front-end employees, including planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints; and resolving problems.
Lead by example and model correct behavior and adherence to company policies and procedures.
Perform all duties of a cashier and courtesy clerk, with operating a cash register as the first priority.
Package groceries according to customer preferences and offer or assist with carry-out service.
Collect shopping carts from inside and outside the store, including the parking lot and other needed areas; keep the Floral Department free of hand baskets and carts.
Keep the work area neat, clean, and organized; maintain a clean and appealing Front-end.
Adhere to and enforce employee handbook policies and applicable liquor and tobacco laws, including identification verification and legal age requirements.
Assist with training and developing employees on store policies, department procedures, and job duties.
Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
Follow and implement accounting procedures for voids, returns, exchanges, and department transfers.
Assist cashiers and courtesy clerks as needed and approve checks in accordance with company policy.
Follow and enforce employee discount card guidelines and other specified policies.
Perform cash register audits as required and report results to the Store Director.
Ensure opening and closing procedures are completed, including auditing the safe, checking equipment, stocking check stands, preparing schedules, and setting up audit sheets.
Complete required shift paperwork and accurately count, balance, and secure change drawers, the safe, assigned registers, and cashier pickups and loans.
Keep the Customer Service Manager informed of Front-end concerns, supply status, and ordering needs.
Troubleshoot Front-end equipment problems.
Maintain candy inventory on Front-end merchandisers, including ordering, receiving, stocking, and merchandising as applicable.
Ensure ordering, receiving, stocking, and merchandising are completed properly and in a timely manner.
Follow and enforce safety standards and report hazards to the Store Director.
Enforce Bristol Farms customer service policies and guidelines, serve customers with a positive attitude, and build customer relationships to encourage repeat business.
Meet Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.
Be available to work days, evenings, weekends, and holidays.