Front End - Shift Supervisor

Good Food Holdings Companies•Palm Desert, CA

2d•$19 - $23•Onsite

About The Position

The Front-end Shift Supervisor is a management-in-training role that assists the Customer Service Manager with supervising and coordinating Front-end employees. The position helps create a welcoming, clean, and well-organized first and last impression for store customers, while supporting strong customer service, employee morale, and repeat business. The supervisor directly oversees 8–18 Front-end employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. The role includes cashier and courtesy-clerk duties, with operating a cash register as the first priority. It also involves supporting employee training, resolving customer concerns, maintaining accurate cash and accounting procedures, completing opening and closing tasks, maintaining Front-end supplies and merchandising, and enforcing service, safety, liquor, tobacco, and other company policies. Availability includes days, evenings, weekends, and holidays. The work environment is usually moderately noisy.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to apply common sense and understanding to written, oral, or diagrammed instructions; analyze situations; resolve conflicts; and implement solutions.
Strong communication, listening, leadership, and people skills; applied empathy; self-motivation; a supportive approach; and a sense of urgency.
Positive, can-do attitude; respect for others; flexibility; and ability to work in a team and fast-paced environment while maintaining a calm demeanor.
Ability to provide customer service that exceeds expectations and to listen to and act on complaints, suggestions, and comments where appropriate.
Ability to enforce liquor and tobacco laws and verify valid identification; California law requires cashiers selling alcoholic beverages to be at least 18 years old.
Ability to stand for long periods, walk, frequently use hands and wrists, handle or feel objects and controls, talk or hear, and taste or smell; frequently reach with hands and arms; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift or move up to 50 pounds.
Required vision abilities include close, color, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

Assist the Customer Service Manager with supervision and coordination of Front-end employees, including planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints; and resolving problems.
Lead by example and model correct behavior and adherence to company policies and procedures.
Perform all duties of a cashier and courtesy clerk; operating a cash register is the first priority.
Package groceries according to customers’ preferences and offer or assist with carry-out service.
Collect shopping carts from inside the store, the store perimeter, the parking lot, and other needed areas; keep the Floral Department free of hand baskets and carts.
Keep the work area neat, clean, organized, and appealing to customers.
Follow and enforce employee handbook policies, customer-service guidelines, safety standards, and applicable liquor and tobacco laws, including verifying identification as required.
Assist with training and developing employees on store policies, department procedures, and job duties.
Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
Follow correct accounting procedures for voids, returns, exchanges, and department transfers.
Assist cashiers and courtesy clerks as needed and approve checks according to company policy.
Follow and enforce employee discount card guidelines and other specified policies.
Perform cash-register audits as required and report results to the Store Director.
Ensure opening and closing procedures are completed, including auditing the safe, checking equipment, stocking check stands, preparing daily schedules, and setting up audit sheets.
Ensure shift paperwork is completed and accurately count, balance, and secure the change drawer, safe, assigned register, and cashier register pickups and loans.
Keep the Customer Service Manager informed of Front-end concerns and communicate supply status and ordering needs.
Troubleshoot Front-end equipment issues.
Maintain candy inventory on Front-end merchandisers, including ordering, receiving, stocking, and merchandising as needed.
Ensure ordering, receiving, stocking, and merchandising are completed properly and on time.
Establish customer relationships and provide friendly service to support high sales and repeat business.
Meet or exceed Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.
Work days, evenings, weekends, and holidays as required.