Front End - Shift Supervisor

Lazy Acres•Encinitas, CA

About The Position

The Front-end Shift Supervisor is a management-in-training position responsible for assisting the Customer Service Manager with supervising and coordinating Front-end employees. The role helps plan, assign, and direct work; reward and discipline employees; address complaints; and resolve problems. The supervisor directly oversees 8–18 employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. This customer-service-driven position is responsible for creating a welcoming, warm, and friendly environment and making a positive first and lasting impression on customers. The supervisor supports high morale, repeat business, and Bristol Farms standards for service, accuracy, appearance, quality, and cleanliness. The role requires enthusiasm, strong communication and people skills, good listening, leadership, applied empathy, self-motivation, a supportive approach, and urgency in assigned duties. The supervisor performs cashier and courtesy-clerk duties, with operating a cash register as the first priority. Duties also include overseeing cash handling and register procedures, ensuring compliance with company policies and applicable liquor and tobacco laws, assisting with employee training, maintaining the Front-end and its supplies and merchandise, and ensuring opening and closing procedures and required paperwork are completed. The work environment is usually moderately noisy. Availability includes days, evenings, weekends, and holidays.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to apply common sense and understanding to written, oral, or diagrammed instructions; analyze situations and implement solutions; and resolve conflicts constructively.
Good listening, leadership, communication, and people skills; applied empathy; self-motivation; a supportive approach; and a sense of urgency.
Ability to provide exceptional customer service, treat others with respect, maintain a positive can-do attitude, and adjust to workplace changes.
Ability to perform cashier and courtesy-clerk duties, including cash-register operation.
Must meet the stated legal age requirement to sell alcohol: cashiers selling alcoholic beverages must be at least 18 years old.
Ability to stand for long periods; walk; frequently use wrists and hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
Ability to frequently reach with hands and arms and occasionally climb or balance, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 50 pounds.
Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist the Customer Service Manager with supervision and coordination of Front-end employees, including planning, assigning, and directing work; rewarding and disciplining employees; and addressing complaints and problems.
Lead by example and model correct behavior and adherence to company policies and procedures.
Perform all duties of a cashier and courtesy clerk; operating a cash register is the first priority.
Package groceries according to customers’ preferences and offer or assist with carry-out service.
Collect shopping carts from the store, its perimeter, the parking lot, and other needed areas; keep the Floral Department free of hand baskets and carts.
Keep the work area neat, clean, organized, and appealing to customers.
Adhere to and enforce employee handbook policies and safety work standards; report safety hazards to the Store Director.
Follow and enforce liquor and tobacco laws, including age requirements and identification verification procedures.
Assist with training and developing employees on store policies, department procedures, and job duties.
Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
Follow and implement correct accounting procedures for voids, returns, exchanges, and department transfers.
Assist cashiers and courtesy clerks as needed.
Approve checks according to company check-cashing policy.
Follow and enforce employee discount card guidelines and other specified policies.
Perform cash register audits as required and report results to the Store Director.
Ensure opening and closing procedures are performed, including safe audits, checking equipment, stocking check stands, setting daily schedules, and preparing audit sheets.
Ensure necessary paperwork is completed during the shift.
Accurately count, balance, and secure the change drawer, safe, assigned register, and cashier pick-ups and loans.
Keep the Customer Service Manager informed of Front-end concerns and supply and ordering needs.
Troubleshoot Front-end equipment problems.
Maintain candy inventory on Front-end merchandisers, including ordering, receiving, stocking, and merchandising as needed.
Ensure ordering, receiving, stocking, and merchandising are performed properly and on time.
Enforce established customer-service policies and guidelines, serve customers with a smile and willing attitude, and build customer relationships to encourage repeat business.
Meet and exceed Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.
Be available to work days, evenings, weekends, and holidays.