Front End Manager

Albertsons Companies • Tumwater, WA

2d • $24 - $27 • Onsite

About The Position

The Front End Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the spirit of Legendary Service. The position manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, the Customer Service Counter, and the Front End Manager Assistant. The manager oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service.

The role supervises front-end employees and activities, supports hiring and training, maintains customer and employee safety, and oversees cash handling and front-end controls. It also involves resolving customer concerns, maintaining a positive store image, ensuring compliance with company policies, and safely and accurately performing assigned duties. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures. This is a safety-sensitive position.

The stated pay range is $24.15–$27.15 per hour, but pay will be no less than the local minimum wage. Starting rates vary based on factors such as location, experience, qualifications, and applicable collective bargaining agreements. Benefits depend on length of service, hours worked, and applicable agreements, and may include medical, dental, vision, disability, and life insurance; sick pay; PTO or vacation pay; paid holidays; bereavement pay; and pension and/or 401(k) eligibility. Associates may be eligible for a quarterly bonus where applicable.

Requirements

• Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
• Ability to handle difficult situations professionally while projecting a positive image.
• Ability to frequently lift and maneuver objects of varying sizes and weights up to approximately 55 pounds.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative tasks such as planning and scheduling.
• Ability to supervise others, gather and analyze facts, and recommend disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of Front End policies and procedures, with the ability to judge and respond to business activities.
• Mental alertness to ensure safe and accurate work; knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Basic mathematics and weights-and-measures knowledge.
• Ability to work with potential hazards associated with equipment and work aids used to perform job duties.

Responsibilities

• Champion company and division customer service programs to meet or exceed customer satisfaction goals.
• Handle customer relations positively and resolve customer complaints effectively.
• Promote Albertsons/Safeway’s philosophy of personalized service and provide fast, friendly, courteous customer service.
• Perform checking duties and supervisory functions on cash registers, serving as a backup checker when needed.
• Use suggestive selling and other sales techniques.
• Direct and supervise front-end activities, including monitoring customer traffic and service levels, coordinating service programs, maintaining cleanliness, and maintaining safety and appearance.
• Monitor and order front-end supplies, including bags, rain checks, and item correction forms.
• Ensure the front end is fully operational and projects a positive image.
• Manage cash flow and controls, including safe transactions, money issues and pickups, tills, check approvals, rain checks, refunds, and monitoring checker cash-handling practices.
• Handle scan-system emergency procedures, UPCs not on file, scan pricing errors, and other retail integrity issues.
• Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
• Assist with training front-end employees and monitor their compliance.
• Supervise assigned employees and recommend employment-status changes and disciplinary actions to the Store Director.
• Maintain awareness of customer and employee safety.
• Enforce employee dress and grooming standards.
• Assist with controlling shrink.
• Perform job duties safely, accurately, honestly, and with integrity.
• Perform other necessary duties as directed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO or vacation pay accrued based on hours worked, or Flexible Time Off
• Paid holidays (8–9 days annually; the position-specific section states 9 days annually)
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility
• Potential quarterly bonus, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed