Front End Manager

Albertsons•Tooele, UT

3d•Onsite

About The Position

Albertsons Companies is seeking a Front End Manager to lead the Front-End team and deliver exceptional customer service. The role ensures fast, friendly, and accurate checkout experiences while supervising and developing front-end staff, maintaining operational excellence, and supporting store sales. The manager schedules and oversees Front-End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers, and other front-end management. The position also oversees daily cash, balancing, reconciliation, and payroll reports and supports the store’s sales and operating plan.

Requirements

Strong leadership, communication, and problem-solving skills.
Ability to stand for long periods and lift up to 55 lbs.
Knowledge of cash handling, basic math, and front-end operations.
Ability to operate and troubleshoot POS systems and related equipment.

Responsibilities

Champion Company and Division customer service programs to meet or exceed Division customer service goals.
Handle customer relations positively and resolve customer complaints effectively; promote personalized service.
Provide courteous customer service, perform checking and cash-register supervisor functions when needed, use suggestive selling and other sales techniques, and serve as an overflow cashier as necessary.
Direct and supervise front-end activities, monitor customer traffic and service levels, and coordinate and implement front-end and service programs.
Maintain the cleanliness, safety, and appearance of the Front-End area; monitor inventories and order front-end supplies and merchandise; ensure the front end is operational and presents a positive image.
Manage and account for cash flow and controls, including safe transactions, cash issues and pickups, register tills, check approvals, rain checks, refunds, and monitoring cash-handling procedures.
Handle scan-system emergencies, UPC codes not on file or difficult to scan, pricing errors, system failures, and other emergencies.
Assist with interviewing and hiring front-end and courtesy clerks.
Train front-end management and clerks, and monitor their compliance.
Supervise assigned employees and recommend employment-status changes and discipline to the Store Director.
Achieve budget goals for labor, cash variation, check expense, and supplies.
Maintain cost and quality control and awareness of customer and employee safety.
Enforce employee dress and grooming standards and ensure compliance with company policies, procedures, and applications in the Front End.
Perform all duties safely, accurately, and with honesty and integrity, as well as other duties as directed or required.