Front End Manager

Albertsons Companies•Tooele, UT

About The Position

The Front End Manager leads the store’s Front-End team to deliver fast, friendly, and accurate checkout service and support store sales and operational excellence. The role manages and schedules Front-End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers, and other Front-End Management. It oversees daily cash, balancing, reconciliation, and payroll reports, and helps ensure the Front-End operates safely and presents a positive image. The manager champions customer-service programs, handles customer relations and complaints, directs front-end activities, and supports checkout operations as needed. The role also manages cash controls, trains and supervises employees, supports hiring, monitors policy compliance, and is accountable for budget goals, cost and quality control, and customer and employee safety. Other necessary duties may be assigned.

Requirements

Strong leadership, communication, and problem-solving skills.
Ability to stand for long periods and lift up to 55 lbs.
Knowledge of cash handling, basic math, and front-end operations.
Ability to operate and troubleshoot POS systems and related equipment.

Responsibilities

Champion Company and Division customer-service programs to meet or exceed customer-service goals, resolve customer complaints positively, and promote personalized service.
Provide customer service, perform checking and cash-register supervisory duties as needed, use suggestive selling techniques, and serve as an overflow cashier when necessary.
Direct and supervise Front-End activities, monitor customer traffic and service levels, coordinate service programs, maintain the cleanliness, safety, and appearance of the area, and monitor inventory and ordering of supplies and merchandise.
Maintain Front-End operations and ensure the area projects a positive image.
Manage cash flow and controls, including safe transactions, cash issues and pick-ups, register tills, check approvals, rain checks, refunds, and monitoring cash-handling procedures.
Handle scan-system emergencies, UPC code issues, pricing errors, system failures, and other emergencies.
Assist with interviewing and hiring Front-End and Courtesy Clerks; train Front-End management and clerks; and monitor compliance.
Supervise assigned employees and make recommendations to the Store Director regarding employment status changes and discipline.
Achieve budget goals for labor, cash variation, check expense, and supplies.
Maintain cost and quality controls and awareness of customer and employee safety.
Enforce employee dress and grooming standards.
Ensure compliance with Company policies, procedures, and applications in the Front End.
Perform all duties safely, accurately, and with honesty and integrity.
Perform other necessary and required duties as directed or required.