Front End - Manager

Lazy Acres•San Diego, CA

About The Position

The Front-End Manager supervises and coordinates the activities of the front end and its staff. The role includes planning, assigning, and directing work; developing staff; conducting performance reviews; writing schedules; rewarding and disciplining employees; and addressing complaints and resolving problems. The manager is also required to perform all essential front-end duties. The manager trains and develops front-end employees, maintains the “Need to Know” folder, and ensures consistent implementation of department programs, including customer service training. The role manages front-end costs by controlling labor hours and supply costs and monitoring shrink and theft. It ensures schedules are written fairly and objectively to meet business needs and are managed through execution of the Front-End Lines. The manager ensures self-checkouts are operational, open, and staffed during business hours, and controls labor results, including overtime as directed by the Store Director. The role follows correct accounting procedures for voids, returns, exchanges, and department transfers; conducts cash-register audits as required and reports results to the Manager of Service; and ensures opening and closing procedures are completed accurately. These procedures include auditing the safe, checking equipment, stocking check-stand supplies, setting up daily schedules, and preparing audit sheets. The manager is responsible for accurately counting, balancing, and securing the change drawer, safe, assigned cash register, and cashier-register pickups and loans. The manager keeps the front end neat, clean, and organized; manages go-backs; and maintains a clean parking lot with shopping carts in corrals. The role ensures equipment is in good working order and arranges timely repairs and cleaning. It also maintains inventory on front-end merchandisers, including receiving, stocking, and merchandising. The manager listens to customer complaints, examines returned merchandise, and resolves problems to promote good public relations. Additional duties include serving as the designated rescue shopper for Amazon, managing the lost-and-found log, maintaining the Emergency Procedures folder, and managing Produce and Deli Code Tests. Availability is required for days, evenings, weekends, and holidays.

Requirements

Availability for days, evenings, weekends, and holidays.
Ability to perform all essential front-end duties.

Responsibilities

Supervise and coordinate front-end activities and staff, including planning, assigning, and directing work.
Train and develop front-end employees and maintain the “Need to Know” folder.
Ensure consistent implementation of department programs, including customer service training.
Control front-end labor hours and supply costs, and monitor shrink and theft.
Write fair, objective schedules that meet business needs and manage execution of the Front-End Lines.
Ensure self-checkouts are operational, open, and staffed during business hours.
Control labor results, including overtime as directed by the Store Director.
Follow correct accounting procedures for voids, returns, exchanges, and department transfers.
Conduct cash-register audits as required and report results to the Manager of Service.
Ensure opening and closing procedures are accurately completed, including safe audits, equipment checks, stocking, schedule setup, and preparation of audit sheets.
Accurately count, balance, and secure the change drawer, safe, assigned cash register, and cashier-register pickups and loans.
Keep the front end neat, clean, and organized, manage go-backs, and keep the parking lot clean with shopping carts in corrals.
Ensure front-end equipment is in working order and arrange timely repairs and cleaning.
Maintain front-end merchandiser inventory, including receiving, stocking, and merchandising.
Listen to customer complaints, examine returned merchandise, and resolve problems.
Serve as the designated rescue shopper for Amazon.
Maintain the lost-and-found log and Emergency Procedures folder.
Manage Produce and Deli Code Tests.
Perform all essential front-end duties.