Front End Manager

Brookshire Grocery Company•Oklahoma City, OK

4d•Onsite

About The Position

The Front End Manager manages front-end and store-office operations and staff to promote strong partner engagement and customer satisfaction. The role proactively addresses issues through effective communication, compliance with Company policies, and thorough training. It oversees office functions including anti-money laundering (AML), lottery, and Western Union transactions; ensures adequate staffing and a clean, safe store environment; and supports prompt checkout services. The manager oversees hiring, training, development, work assignments, performance reviews, rewards, discipline, and resolution of partner concerns. The role maintains customer-service standards, protects sales through accurate procedures and compliance, oversees cash handling and tender processes, and reviews office audits and bank deposit records. It also supports shrink control, safety, sanitation, and applicable food-safety standards. The position is generally performed in a retail store and may require variable shifts, including nights, weekends, and holidays, as well as occasional off-site or out-of-town travel.

Requirements

Must be at least 18 years of age.
An associate degree in a related field and two or more years of related experience, or an equivalent combination of experience and/or higher education.
Must obtain HIPAA certification through the Company LEARN/LMS program within two weeks of starting in the role.
Must obtain applicable Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through the Company LEARN/LMS program within two weeks of starting in the role, where applicable.
Must obtain Manager Food Safety certification through the Company LEARN/LMS program within two weeks of starting in the role.
Must obtain AML certification through the Company LEARN/LMS program within two weeks of starting in the role.
Advanced knowledge of Company checkout policies and procedures and store-office processes and procedures.
Advanced knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Advanced knowledge of anti-money-laundering and other government regulations concerning monetary transactions.
Advanced knowledge of cash registers; intermediate knowledge of on-site fuel-station procedures, if applicable, and store operations; and basic mathematical skills.
Ability to communicate effectively in writing and verbally with customers and partners, remain professional and courteous, lead and motivate others, and carry out short-term strategic objectives aligned with Company initiatives.
Ability to prepare reports and business correspondence; evaluate partner performance and make corrections tactfully; learn new processes and teach them to others; and perform basic Microsoft Office functions.
Ability to multitask in a fast-paced environment, maintain confidentiality regarding sensitive information, and work safely with sharp objects and precision or non-precision hand tools.
Must be detail-oriented and able to work variable shifts, including nights, weekends, and holidays.
Partners must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Attendance at work is required.

Responsibilities

Manage front-end and store-office operations and staff, including interviewing, hiring, training, development, work direction, performance appraisal, rewards, discipline, and resolution of complaints and problems.
Ensure effective training of partners in supervised departments.
Provide customer service, respond to questions and complaints, address front-end procedural issues, model expected service, and enforce customer-service standards.
Protect and monitor store sales by ensuring accurate front-end procedures and compliance measures.
Train front-end staff on customer service, product codes, cash handling and tender procedures, scanner use, and bagging protocol; evaluate performance through observation and testing, conduct evaluations, and provide feedback to the Store Director.
Review money orders and check-cashing activity for compliance with government regulations; oversee office audits and bank deposit records, and report variances or concerns to the Store Director.
Stay current on tender policies and procedures for checks, credit and debit cards, coupons, EBT, WIC, AML, and related transactions.
Frequently open or close the store; ensure it is customer-ready, adequately staffed, safe, responsive, and appropriately manages cash and monetary assets.
Manage shrink by following guidelines, identifying risks, and implementing controls.
Maintain a clean, safe, and sanitary work and shopping environment in accordance with Company safety procedures.
Ensure applicable Company regulations and food-safety standards for freshness, safety, refrigeration, and sanitation are met in front-end operations.
Remain attentive to potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Occasionally travel to off-site and out-of-town locations, possibly with overnight stays.