Front End - Manager
About The Position
The Front-End Manager supervises and coordinates the activities of the front end and its staff. The role includes planning, assigning, and directing work; developing staff; conducting performance reviews; writing schedules; rewarding and disciplining employees; and addressing complaints and resolving problems. The manager also performs all essential front-end duties and may be assigned other duties. The position oversees training, customer service programs, labor and supply costs, scheduling, self-checkout operations, cash handling and accounting procedures, opening and closing routines, cleanliness, equipment maintenance, and front-end merchandise inventory. The manager addresses customer complaints and returned merchandise, supports emergency procedures, audits lost-and-found records, manages Produce and Deli Code Tests, and serves as the designated Amazon rescue shopper. Availability includes days, evenings, weekends, and holidays.
Requirements
- Availability to work days, evenings, weekends, and holidays.
Responsibilities
- Perform all essential duties of the front end.
- Train and develop front-end employees and maintain the “Need to Know” folder.
- Ensure consistent implementation of all programs, including customer service training.
- Manage costs by controlling front-end hours and supply costs and monitoring shrink and theft.
- Write fair and objective schedules based on business needs and manage execution through the Front-End Lines.
- Ensure self-checkouts are operational, open, and staffed during business hours.
- Control labor results, including overtime as directed by the Store Director.
- Follow correct accounting procedures for voids, returns, exchanges, and department transfers.
- Perform cash register audits as required and report results to the Manager of Service.
- Ensure opening and closing procedures are performed accurately, including safe audits, equipment checks, stocking check stands, setting daily schedules, and preparing audit sheets.
- Accurately count, balance, and secure the change drawer, safe, assigned cash register, and cashier register pickups and loans.
- Keep the front end clean, tidy, neat, and organized; manage go-backs.
- Maintain a clean parking lot and keep shopping carts in corrals.
- Ensure front-end equipment is in good working order and arrange timely repairs and cleaning.
- Maintain front-end merchandiser inventory, including receiving, stocking, and merchandising.
- Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
- Serve as the designated Amazon rescue shopper.
- Audit the lost-and-found log.
- Maintain the Emergency Procedures folder.
- Manage Produce and Deli Code Tests.
Benefits
- Paid weekly.
- Benefits available, including medical, dental, vision, and 401(k).
- Scholarship opportunities for full- and part-time team members.
- 20% discount at Bristol Farms and Lazy Acres locations.
- $60 Shoes for Crews credit every six months of employment.
- Training program to build guest service skills.
- Opportunity for growth within the family of brands.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
