Front End - Manager

Lazy Acres•Encinitas, CA

About The Position

The Front-End Manager supervises and coordinates front-end activities and staff. The role includes planning, assigning, and directing work; developing staff; conducting performance reviews; writing schedules; rewarding and disciplining employees; and addressing complaints and resolving problems. The manager is also required to perform all essential front-end duties. The position oversees employee training and development, consistent implementation of department programs, customer service training, labor and supply costs, shrink and theft monitoring, scheduling, and front-end operations. It is responsible for opening and closing procedures, cash handling and accounting controls, equipment upkeep, cleanliness and organization, inventory of front-end merchandise, and customer complaint resolution. Additional duties include serving as the designated Amazon rescue shopper, maintaining the lost-and-found log and emergency procedures folder, and managing Produce and Deli code tests. Availability is required for days, evenings, weekends, and holidays.

Requirements

Availability for days, evenings, weekends, and holidays.

Responsibilities

Plan, assign, and direct front-end work; develop staff; conduct performance reviews; schedule employees; and reward or discipline employees.
Perform all essential duties of the front end.
Train and develop front-end employees and maintain the “Need to Know” folder.
Ensure consistency and implementation of all programs, including customer service training.
Manage front-end costs by controlling hours and supply costs and monitoring shrink and theft.
Write schedules fairly and objectively to meet business needs, and manage them through execution of the Front-End Lines.
Ensure self-checkouts are operational, open, and staffed during business hours.
Control labor results, including overtime, as directed by the Store Director.
Follow and implement correct accounting procedures for voids, returns, exchanges, and department transfers.
Perform cash register audits as required and report results to the Manager of Service.
Ensure opening and closing procedures are performed accurately, including safe audits, equipment checks, stocking check stands, setting up daily schedules, and preparing audit sheets.
Accurately count, balance, and secure change drawers, the safe, assigned cash registers, and cashier register pickups and loans.
Keep the front end clean, tidy, neat, and organized, and manage go-backs.
Keep the parking lot clean and shopping carts in corrals.
Ensure front-end equipment is in good working order and arrange timely repairs and cleaning.
Maintain front-end merchandiser inventory, including receiving, stocking, and merchandising.
Listen to and address customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
Serve as the designated rescue shopper for Amazon.
Maintain the lost-and-found log and emergency procedures folder.
Manage Produce and Deli code tests.