Windsor Front End Manager

GEISSLERS SUPERMARKET INC•Windsor Locks, CT

5d•$20 - $29•Onsite

About The Position

The Front End Manager oversees the daily operations of a grocery store’s front end, including cashier operations, customer service, bagging, and checkout procedures. The role is responsible for efficient operations, excellent customer service, accurate transactions, and appropriate staffing. The manager supervises and supports front-end employees, resolves customer concerns, and ensures company policies and procedures are followed. The position also oversees cash handling and loss prevention practices, maintains clean and properly supplied checkout areas, and communicates staffing needs, operational concerns, and customer feedback to store management. The Front End Manager coordinates with other departments to support customer needs and overall store operations, and performs other duties as assigned by store management. The role requires the ability to work a flexible schedule based on store needs, including evenings, weekends, holidays, and occasional extended hours. Physical duties include standing and walking for extended periods, bending, reaching, and lifting and carrying supplies as needed, with or without reasonable accommodation.

Requirements

Previous retail, grocery store, cashier, or customer service experience is required or preferred, depending on store policy.
Strong leadership, communication, and organizational skills.
Excellent customer service and problem-solving abilities.
Basic math skills and experience handling cash and balancing registers.
Ability to multitask and make sound decisions in a fast-paced environment.
Ability to train, motivate, and supervise employees.
Dependable and professional, with the ability to work independently or as part of a team.
Ability to stand and walk for extended periods.
Ability to bend, reach, and perform routine front-end duties.
Ability to lift and carry supplies as needed, with or without reasonable accommodation.
Ability to work in a busy retail environment and respond to changing customer and staffing needs.
Availability to work a flexible schedule based on store needs, including evenings, weekends, holidays, and occasional extended hours.

Nice To Haves

Prior supervisory or management experience preferred.

Responsibilities

Oversee daily operations of cash registers, checkout lanes, self-checkout stations, and customer service areas.
Ensure registers are properly staffed and checkout lines move efficiently, particularly during peak business hours.
Monitor cashier performance, transaction accuracy, and compliance with store procedures.
Ensure register drawers, cash handling, and balancing procedures are completed accurately.
Coordinate breaks, lunches, shift assignments, and coverage for front-end employees.
Keep the front end clean, organized, and supplied with bags, receipt paper, and other necessary materials.
Supervise, schedule, and assign duties to cashiers, baggers, customer service associates, and other front-end personnel.
Train new employees on register operations, customer service, cash handling, and store policies.
Provide guidance, coaching, and feedback to improve employee performance.
Monitor attendance, punctuality, productivity, and compliance with company policies.
Promote teamwork, professionalism, accountability, and a positive work environment.
Assist with employee performance concerns and communicate issues to store management as appropriate.
Provide excellent customer service and promote a welcoming shopping experience.
Respond to customer questions, complaints, and concerns professionally and promptly.
Resolve pricing discrepancies, coupon issues, returns, and other customer service matters in accordance with store policies.
Assist cashiers with difficult transactions and customer concerns.
Help ensure customer satisfaction and maintain positive relationships with shoppers.
Ensure cash handling, register balancing, and safe procedures are followed.
Assist with register audits, cash discrepancies, and end-of-day procedures.
Follow store policies for refunds, voids, discounts, coupons, and overrides.
Support loss prevention efforts and report suspicious activity or policy violations to management.
Maintain confidentiality and accountability when handling cash and store records.
Keep front-end areas, checkout lanes, and customer service counters clean and presentable.
Monitor checkout supplies and request replenishment as needed.
Communicate staffing needs, operational concerns, and customer feedback to store management.
Coordinate with other departments to address customer needs and support overall store operations.
Follow company policies, safety procedures, and applicable regulations.
Perform other duties as assigned by store management.