Front End Manager

Hansen's IGA Market•Westby, WI

About The Position

The Front-End Manager models and promotes Hansen’s IGA Market culture by consistently providing “best in class” service to guests. The role maintains front-end operations, manages daily tasks, and resolves customer complaints. It requires accountability, accuracy, and the ability to delegate responsibilities to the team. The position assists with customer service, checkout operations, opening and closing duties, cash and lottery inventory controls, scheduling breaks and mealtimes, maintaining customer service records, promotional events, and training associates at the Customer Service Desk. The manager also helps maintain a clean and safe work environment by following safety and sanitation regulations and procedures.

Requirements

Must be at least 18 years old due to handling wine and spirits.
Prior customer service, cash handling, and leadership experience.
Ability to provide clear direction and delegate responsibilities to a team.
Ability to adapt quickly to changing conditions, priorities, and circumstances.
Ability to maintain composure, meet deadlines, and work effectively under pressure.
Ability to work effectively in a fast-paced environment.
Excellent communication, organizational, and planning skills.
Ability to make independent decisions regarding department needs and priorities.
Strong verbal and written communication skills.
Strong sense of urgency, time management, prioritization, and multitasking skills.
Strong computer skills and working knowledge of the Microsoft Office product suite.
Excellent attention to detail.
Excellent problem-solving and conflict-resolution skills.
Exceptional customer service skills.
Ability to accommodate a fluctuating schedule, including evening, weekend, and holiday shifts.
Ability to stand, walk, lift, bend, and push or pull for extended periods.
Ability to lift up to 50 pounds.

Responsibilities

Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” service, including greeting, engaging, delighting, and thanking guests.
Answer customer questions, make suggestions, and resolve complaints with consistent, timely, and friendly service.
Assist with opening and closing duties, including unlocking registers, balancing the safe, reviewing the daily schedule, settling drawers, and completing cleaning lists.
Complete lane audits by reviewing register balances for accurate transactions and investigating discrepancies.
Monitor monetary needs, including placing daily change orders, making bank deposits, and managing petty cash.
Review lottery ticket stock to confirm inventory accuracy and investigate discrepancies.
Schedule break and mealtimes to ensure coverage throughout the day.
Assist with accurately and efficiently checking out customer orders.
Maintain Customer Service reports, including accounting logs, change order requests, special request items, delivery logs, customer concerns, and lost and found.
Assist with store promotional sales events as needed.
Assist with training and mentoring new associates at the Customer Service Desk.
Help maintain a clean and safe work environment by adhering to safety and sanitation regulations and procedures.
Perform other Customer Service duties as needed.