Front End - Manager

Good Food Holdings Companies • San Diego, CA

6d • $22 - $30

About The Position

The Front-End Manager supervises and coordinates activities of the front end and its staff. The role includes planning, assigning, and directing work; developing staff; conducting performance reviews; writing schedules; rewarding and disciplining employees; and addressing complaints and resolving problems. The manager also performs all essential front-end duties and may be assigned other duties.

Requirements

• Availability to work days, evenings, weekends, and holidays.
• Positive attitude and ability to work in a team environment.
• Ability to connect with people and provide hospitality that exceeds guest expectations.
• Warm, outgoing, solution-oriented approach and commitment to mutual respect.

Responsibilities

• Perform all essential duties of the front end.
• Train and develop front-end employees and maintain the “Need to Know” folder.
• Implement department programs consistently, including customer service training.
• Manage costs by controlling front-end hours and supply costs and monitoring shrink and theft.
• Write schedules fairly and objectively to meet business needs and manage them through execution of the Front-End Lines.
• Ensure self-checkouts are operational, open, and staffed during business hours.
• Control labor results, including overtime, as directed by the Store Director.
• Follow and implement correct accounting procedures for voids, returns, exchanges, and department transfers.
• Perform cash register audits as required and report results to the Manager of Service.
• Ensure opening and closing procedures are performed accurately, including safe audits, equipment checks, stocking check stands, setting up daily schedules, and preparing audit sheets.
• Accurately count, balance, and secure the change drawer, safe, assigned cash register, and cashier register pickups and loans.
• Keep the front end clean, tidy, neat, and organized, and manage go-backs.
• Keep the parking lot clean and shopping carts in corrals.
• Ensure front-end equipment is in good working order and arrange for timely repair and cleaning.
• Maintain inventory on front-end merchandisers, including receiving, stocking, and merchandising.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
• Serve as the designated Amazon rescue shopper.
• Audit the Lost and Found Log.
• Maintain the Emergency Procedures folder.
• Manage Produce and Deli Code Tests.

Benefits

• Paid weekly.
• Values-based culture supporting growth and development.
• Training program to build guest service skills.
• Opportunity for growth within the company’s family of brands.
• Medical, dental, and vision benefits and 401(k).
• Scholarship opportunities for full-time and part-time team members.
• 20% discount at Bristol Farms and Lazy Acres locations.
• $60 Shoes for Crews credit every six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed