Front End Manager

Albertsons • Tumwater, WA

4d • Onsite

About The Position

The Front End Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the spirit of Legendary Service. This role manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter staff, and the Front End Manager Assistant. The manager oversees daily cash office and bookkeeping duties, customer service counter operations, and checkout while supporting store sales and focusing on customer service.

The position supervises front-end employees and operations, supports hiring and training, handles customer relations and cash controls, and helps maintain safety, cleanliness, and operational standards. It is a safety-sensitive position: job duties could affect the safety or health of the employee or others. Work takes place in a temperature-controlled store, with occasional exposure to outdoor temperatures.

Requirements

• Strong communication, leadership, team-building, and interpersonal skills, and ability to maintain composure under pressure.
• Ability to handle difficult situations professionally while projecting a positive image.
• Ability to frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise others and analyze and gather facts to recommend disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of Front End policies and procedures, with ability to judge and react to business activities.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Basic mathematics and weights-and-measures knowledge.
• Ability to work with potential exposure to hazards related to equipment and work aids needed for job duties.

Responsibilities

• Champion company and division customer service programs to meet or exceed customer satisfaction goals.
• Handle customer relations positively, including resolving customer complaints effectively.
• Promote Albertsons/Safeway’s philosophy of personalized service and provide fast, friendly, courteous customer service.
• Perform checking duties and register supervision, serve as a backup checker when necessary, and use suggestive selling and other sales techniques.
• Direct front-end activities, including monitoring customer traffic and service levels, coordinating front-end service programs, maintaining cleanliness, and proactively maintaining safety and appearance.
• Monitor and order front-end supplies, including bags, Rain Checks, and Item Correction Forms.
• Ensure the front end is fully operational and projects a positive image.
• Handle and account for cash flow and controls, including safe transactions, issuing and picking up monies, tills, approving checks, rain checks and refunds, and monitoring cash-handling procedures.
• Handle scan system emergency procedures, UPC codes not on file, scan pricing errors, and other retail integrity issues.
• Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
• Assist with training front-end employees and monitor compliance.
• Supervise assigned employees and make recommendations to the Store Director regarding employment status changes and discipline.
• Maintain awareness of customer and employee safety and enforce employee dress and grooming standards.
• Assist with controlling shrink.
• Perform duties safely, accurately, and with honesty and integrity, and complete other required duties as directed.

Benefits

• Medical, dental, vision, disability, and life insurance, dependent on length of service, hours worked, and applicable collective bargaining agreement.
• Sick pay accrued based on hours worked, dependent on eligibility terms.
• PTO/Vacation pay accrued based on hours worked, dependent on eligibility terms.
• Paid holidays (9 days annually), dependent on eligibility terms.
• Bereavement pay, dependent on eligibility terms.
• Retirement benefits (pension and/or 401k eligibility), dependent on eligibility terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed