Front End Manager

Brookshire's•Oklahoma City, OK

5d•Onsite

About The Position

The Front End Manager oversees front-end and store-office operations and staff to promote partner engagement and customer satisfaction. The role addresses issues through effective communication, compliance with Company policies, and thorough training. It oversees office functions such as anti-money laundering, lottery, and Western Union transactions, and ensures adequate staffing, a clean and safe store, and efficient checkout service. The manager leads staff activities including hiring, training, work assignment, performance evaluation, recognition, discipline, and problem resolution. The position is responsible for accurate front-end procedures and compliance, training staff on customer service, product codes, cash handling, tender procedures, scanners, and bagging, and monitoring performance. It also oversees office audits and bank deposit records, reports variances to the Store Director, and helps ensure the store is ready for customers, safe, properly staffed, and financially controlled. The role frequently involves opening or closing the store and may require occasional travel to off-site or out-of-town locations, including overnight stays. The position is generally performed in a retail store. It requires variable shifts, including nights, weekends, and holidays, and involves occasional exposure to weather, cold, wet or slippery conditions, heights, and cleaning agents. Candidates need an associate degree in a related field and at least two years of related experience, or an equivalent combination of experience and/or higher education. Required Company certifications must be completed within two weeks of starting, as applicable.

Requirements

Minimum age of 18; must be at least 21 to drive for Company business under the BGC Business Driver Policy.
Associate degree in a related field and two or more years of related experience, or an equivalent combination of experience and/or higher education.
Obtain HIPAA certification through the Company LEARN/LMS program within two weeks of starting.
Obtain applicable Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through the Company LEARN/LMS program within two weeks of starting.
Obtain Manager Food Safety certification through the Company LEARN/LMS program within two weeks of starting.
Obtain Anti-Money Laundering (AML) certification through the Company LEARN/LMS program within two weeks of starting.
Advanced knowledge of Company checkout policies and procedures and store-office processes and procedures.
Advanced knowledge of applicable state laws regarding alcohol, tobacco, and lottery sales, and of anti-money-laundering and other government regulations for monetary transactions.
Advanced knowledge of cash registers; intermediate knowledge of on-site fuel-station procedures if applicable and of store operations; basic mathematical skills.
Effective written and verbal communication with customers and partners; professional and courteous customer interactions.
Ability to lead and motivate others, carry out short-term strategic objectives aligned with Company initiatives, prepare reports and business correspondence, and tactfully evaluate and correct partner performance.
Ability to learn processes and transfer knowledge, perform basic Microsoft Office functions, and multitask in a fast-paced environment.
Ability to work safely with sharp objects such as knives and box cutters and to use precision and non-precision hand tools.
Ability to maintain confidentiality regarding sensitive information; detail-oriented.
Ability to work variable shifts, including nights, weekends, and holidays.
Ability to occasionally travel to off-site and out-of-town locations, possibly with overnight stays.
Ability to notice potential hazards, take appropriate precautions, and report hazards that cannot be immediately remedied.
Ability to perform the physical demands described, including standing or walking continuously and lifting or maneuvering objects weighing up to 75 pounds occasionally.

Responsibilities

Manage front-end and store-office operations and staff to promote engagement and customer satisfaction.
Interview, hire, train, develop, assign work to, evaluate, reward, and discipline partners; address complaints and resolve problems.
Ensure effective training of partners in supervised departments and train front-end staff on customer service, product codes, cash handling and tender procedures, scanners, and bagging protocols.
Provide customer service by greeting customers, answering questions, and responding to complaints; model and enforce customer-service standards.
Address procedural issues raised by cashiers and courtesy/utility clerks.
Protect and monitor store sales by ensuring accurate front-end procedures and compliance measures.
Monitor and evaluate partner performance through observation and written or on-the-job testing; conduct performance evaluations and provide feedback to the Store Director.
Review money orders and check-cashing transactions for compliance with governmental money regulations.
Oversee daily office audits and bank deposit records, report variances and concerns to the Store Director, and maintain current knowledge of tender policies and procedures.
Frequently open or close the store.
Ensure the store is presentable, adequately staffed, safe, responsive to customers, and appropriately manages cash and monetary assets.
Manage shrink by following guidelines, identifying risks, and implementing controls.
Maintain a clean, safe, and sanitary work and shopping environment in accordance with Company safety procedures.
Ensure applicable Company regulations and food-safety standards for freshness, safety, refrigeration, and sanitation are met in front-end operations.
Complete required Company certifications within two weeks of starting in the role.
Identify potential hazards and remedy them or place warning signs or devices as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.