Front End Manager-McLean

Albertsons Companies • McLean, VA

4d

About The Position

The Front-End Manager oversees front-end operations at an Albertsons Companies store, supporting store performance goals and ensuring fast, friendly, and accurate checkout service. This is a fast-paced, customer-facing role focused on customer satisfaction, operational consistency, and checkout efficiency.

The manager coordinates daily front-end activities and service coverage; supports customer service programs and responds to concerns; and provides register and customer assistance as needed. The role includes managing cash-handling processes, monitoring front-end supplies, maintaining a clean and organized environment, and ensuring compliance with company policies, safety standards, and operational procedures. The manager also hires, trains, coaches, and develops associates and supervisors, supports labor planning and expense control, and completes reports, payroll processes, and required documentation. Flexible availability, including evenings, weekends, and holidays, is required.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge of front-end operations and customer service execution.
• Skill in cash handling, reconciliation, and compliance practices.
• Knowledge of labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support skills.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Familiarity with scheduling tools and basic computer applications.
• Ability to review service metrics, cash variances, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support, including register functions and customer assistance, as needed.
• Guide front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and order front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and department expense control.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed