Front End Lead Full Time

BJ's Wholesale Club • Brooklyn, NY

4d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to provide excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and coaches performance against membership and member-experience goals, ensures membership products are offered, and helps ensure member orders and requests are handled positively, efficiently, and promptly. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides customer service to members.

The role leads through effective communication, sound decision-making, accountability, collaboration, and team development. It supports team-member engagement, promotes a safe and inclusive environment, recognizes success, and helps address concerns. The Front End Lead also sets and models service expectations and GOLD club standards, including maintaining a clean, organized, stocked, and accurately signed club.

This position supervises the front line, including cashiers, self-checkout, and the membership desk. It drives membership metrics and front-end engagement, speed, and productivity; supports transactions and escalated service concerns; assists with self-checkout and technical difficulties; and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to navigate system applications.
• Ability to perform the physical activities described, including frequent movement and lifting objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, and develop team members to provide it.
• Drive membership acquisition, retention, loyalty, and experience metrics and programs.
• Promote member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members.
• Use cashier observation forms, productivity boards, membership reports, and other business data to guide performance and member engagement.
• Perform front-end responsibilities, including closing through the point-of-sale system and addressing escalated member-service issues.
• Ensure members are assisted in a timely and efficient manner, and provide support or empowerment to resolve member concerns.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through a point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, and assist members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay informed about merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise the cleanliness of front-of-club member-service areas and model GOLD club standards.
• Use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and work in other departments as needed.
• Promote team-member engagement, safety, inclusion, collaboration, development, and accountability.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed