Front End Lead Full Time

BJ's Wholesale Club • Henrietta, NY

11d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to deliver excellent member service and successfully execute membership programs and front-end operations. The role monitors and drives membership and member-experience goals, ensures member orders and requests are processed positively and efficiently, delegates work, monitors staffing and operational compliance, and provides excellent service to members.

The Front End Lead supervises cashiers, self-checkout, and the membership desk; sets service expectations; supports team members in resolving member concerns; and helps maintain a safe, positive, inclusive environment. The role leads teams in meeting daily GOLD member and club standards, including greeting and assisting members, keeping merchandise stocked, executing promotions, maintaining accurate signage, and keeping areas clean and organized.

The position also performs front-end tasks such as operating a point-of-sale system, assisting with self-checkout and scan-and-pan lanes, handling payments and refunds, and responding to escalated service issues. It uses club systems and performance tools to manage workflow and monitor operations. Regular, predictable, full attendance is an essential function.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to frequently lift objects up to 50 pounds; lifting or moving heavier or awkward objects may require assistance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, and develop team members to provide it.
• Drive membership acquisition, retention, loyalty, and member-experience results.
• Promote member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members.
• Use cashier observation forms, productivity boards, and membership reports to drive performance and engagement.
• Perform front-end duties, including closing through the point-of-sale system and addressing escalated member service issues.
• Ensure members are assisted in a timely and efficient manner; back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals; load carts when necessary.
• Manage self-checkout and scan-and-pan lanes, assist members with operational or technical difficulties, and process payments, receipts, refunds, credits, and change.
• Stay current on merchandise promotions, advertisements, and product information; scan and redeem coupons for discounts.
• Supervise cleanliness of front-of-club member service areas and maintain club policies and procedures.
• Use the MyWork online task management system to manage workflow and track and monitor daily club operations.
• Maintain staffing and compliance with operational standards, delegate work, and support team member engagement and development.
• Set service expectations, empower team members to resolve member concerns, and escalate concerns when appropriate.
• Lead teams in delivering daily GOLD club standards, including stocking, promotional execution, accurate signage, and clean, organized areas.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed