Front End Lead Full TIme

BJ's Wholesale Club • Alexandria, VA

11d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to ensure excellent member service and successful execution of membership programs and front-end operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and sees that member orders and requests are processed positively, promptly, and efficiently. The Front End Lead delegates work, monitors staffing and compliance with operating standards, and provides excellent service to members.

The role supervises cashiers, self-checkout, and the membership desk; coaches team members on service and performance; and supports membership acquisition, retention, loyalty, and experience programs. It also performs front-end tasks as needed, including point-of-sale transactions, payment handling, refunds and credits, self-checkout assistance, and resolution of escalated member concerns. The Front End Lead helps maintain a safe, inclusive, clean, and organized club environment and may work in other departments as needed.

Requirements

• Basic math skills.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, and develop team members to provide it.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members.
• Use cashier observation forms, productivity boards, and membership metrics reports to guide performance and member engagement.
• Perform front-end responsibilities, including point-of-sale closing and handling escalated member service issues.
• Assist members promptly and efficiently, including supporting operational or technical difficulties.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals.
• Load shopping carts when necessary and manage self-checkout and scan-and-pan lanes.
• Collect payments; issue receipts, refunds, credits, or change; and process coupons and discounts.
• Stay current on merchandise promotions, advertisements, and product information.
• Oversee cleanliness of front-of-club member service areas and help maintain club standards.
• Use system applications and the MyWork online task management system to manage workflow and monitor daily operations.
• Maintain club policies and procedures and regular, predictable, full attendance.
• Perform other assigned duties, including working in other departments as needed.
• Lead teams in delivering GOLD club standards, including stocked items, executed promotions, accurate signage, and clean, organized spaces.
• Support team member engagement, inclusion, development, safety, and a positive work environment; address or escalate concerns as appropriate.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision benefits.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed