Front End Lead Full TIme
About The Position
The Front End Lead coaches, teaches, develops, and motivates frontline team members to provide excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and coaches performance toward membership and member-experience goals, ensures membership products are offered, and makes sure member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members. The role supervises cashiers, self-checkout, and the membership desk; develops team members through training and feedback; drives membership acquisition, retention, loyalty, and experience; and supports front-end productivity and member engagement. It also performs cashier and point-of-sale duties, assists members with self-checkout, resolves escalated service issues, and helps maintain clean, organized, and compliant club operations. Regular, predictable, full attendance is an essential function.
Requirements
- Basic math skills.
- Regular, predictable, full attendance.
Nice To Haves
- Prior leadership experience.
- Prior membership or sales knowledge and experience.
- Prior cashier experience.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk.
- Model excellent member service and coach, teach, and develop team members to provide the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide input on frontline team member evaluations.
- Use cashier observation forms, cashier productivity boards, and membership metrics reports to improve performance and member engagement.
- Perform front-end responsibilities, including closing through the point-of-sale system and handling escalated member service issues.
- Assist members promptly and efficiently, and act as backup for cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load carts when necessary.
- Manage self-checkout and scan-and-pan lanes and assist members with operational or technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change due to members.
- Stay current on promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Maintain club policies and procedures and perform other duties as assigned, including working in other departments as needed.
- Communicate expectations, provide feedback and follow-up, support team member engagement, and promote a collaborative, inclusive, and safe environment.
- Lead teams in delivering GOLD club standards, including a grand-opening look, stocked merchandise, executed promotional plans, accurate signage, and clean, organized spaces.
Benefits
- Weekly pay.
- Daily Pay access to earned wages before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free supplemental membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with company match, available to team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
