Front End Lead Full Time

BJ's Wholesale Club • Burlington, NC

8d

About The Position

The Front End Lead (FEL) oversees the frontline in the absence of the Front End Manager and coaches, teaches, develops, and motivates frontline team members to provide excellent member service and successfully execute membership programs and front-end operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and supports the timely and efficient processing of member orders and requests. The FEL delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service.

The role leads through effective communication, sound decision-making, accountability, and collaboration. It supports team member engagement, development, inclusion, and a safe, positive environment. The Front End Lead sets service expectations, helps resolve member concerns, and leads teams in maintaining daily GOLD club standards, including stocked merchandise, executed promotions, accurate signage, and clean, organized spaces.

The position also performs front-end duties such as operating point-of-sale systems, supporting cashiers and membership sales ambassadors, managing self-checkout and scan-and-pan lanes, assisting members with operational or technical issues, processing payments and refunds, and using MyWork to manage and monitor daily club operations. The job requires regular, predictable, full attendance and may include work in other departments as needed.

Requirements

• Basic math skills.
• Regular, predictable, full attendance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent member service and coach, teach, develop, and motivate team members to provide the same.
• Drive membership acquisition, retention, loyalty, and experience metrics.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Perform front-end responsibilities, including closing through POS and addressing escalated member service issues.
• Assist members promptly and efficiently, and back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals.
• Load shopping carts when necessary and manage self-checkout and scan-and-pan lanes.
• Assist members with operational and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay up to date on merchandise promotions, advertisements, and product information.
• Discount purchases by scanning and redeeming coupons.
• Supervise the cleanliness of front-of-club member service areas.
• Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Set service expectations, support resolution of member concerns, and help maintain a safe, positive member and team member environment.
• Lead teams in delivering daily GOLD club standards, including stocked items, executed promotions, accurate signage, and clean, organized spaces.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed