Front End Lead Full Time
About The Position
The Front End Lead coaches, teaches, and develops frontline team members to deliver excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and ensures member orders and requests are processed positively, promptly, and efficiently. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service to members. The role supervises the front line, including cashiers, self-checkout, and the membership desk. It supports team-member development and engagement, promotes a safe and inclusive environment, and leads teams in meeting daily GOLD service and club standards. The Front End Lead also handles front-end transactions and escalated service issues, supports checkout operations, and may work in other departments as needed.
Requirements
- Basic math skills are required.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior leadership experience preferred.
- Prior membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk.
- Model excellent member service and coach, teach, and develop team members to provide the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, and recognize frontline team members, and provide input on their evaluations.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
- Perform front-end responsibilities, including closing through POS and handling escalated member service issues.
- Assist members promptly and efficiently, and act as a backup for cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
- Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change due to members.
- Stay up to date on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Lead teams in delivering daily GOLD club standards, including stocked merchandise, executed promotional plans, accurate signage, and clean, organized areas.
- Maintain club policies and procedures and provide regular, predictable, full attendance.
- Perform other assigned duties, including working in other departments as needed.
Benefits
- Weekly pay
- Daily Pay access to earned pay before payday (a fee may apply)
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household
- Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options
- 401(k) retirement savings plan with company match, available to team members aged 18 and older
- Employee Stock Purchase Plan with shares available at a 15% discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
