Front End Lead Full Time

BJ's Wholesale Club • Burlington, NC

9d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to deliver excellent Member service. The role motivates team members to execute membership programs, initiatives, and front-line operations; monitors and drives membership and Member experience goals; ensures membership products are offered and Member orders and requests are handled positively, promptly, and efficiently; and delegates work while monitoring staffing and compliance with operational standards.

The Front End Lead supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. The position supports Member service and escalated concerns, drives membership metrics and front-end engagement, speed, and productivity, and may provide cashiering and membership sales coverage. It also monitors front-end cleanliness, maintains club policies and procedures, uses club systems and task-management tools, and may work in other departments as needed.

The role is based in a comfortable indoor area. Work involves frequent movement on hard surfaces, occasional bending and reaching to examine or scan merchandise, and frequent lifting up to 50 pounds. Heavier or awkward objects may need to be lifted or moved with assistance. There may be infrequent exposure to temperature extremes and loud noises and occasional exposure to cleaning agents.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent Member service and coach, teach, and develop team members to provide the same.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive Member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members on their tasks, responsibilities, and expectations, including Member engagement, service, and membership metrics.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Perform front-end responsibilities, including closing through POS and handling escalated Member service issues.
• Assist Members promptly and efficiently, acting with a sense of urgency.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, assisting Members with operations and technical difficulties.
• Collect cash, check, and other charge payments; issue receipts, refunds, credits, or change.
• Stay informed about merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness in front-of-club Member service areas.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Set service expectations, support team members in resolving Member concerns, and ensure a safe and positive experience for Members and team members.
• Lead teams in delivering daily GOLD club standards, including a grand-opening look, stocked items and executed promotions, accurate signage, and clean, organized areas.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed