Front End Lead Part Time
About The Position
The Front End Lead coaches, teaches, develops, and motivates frontline team members to deliver excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and ensures member orders and requests are processed positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service to members. The position supervises cashiers, self-checkout, and the membership desk; develops team members through training and coaching; and supports membership acquisition, retention, loyalty, and experience programs. It also oversees front-end speed, productivity, service, cleanliness, and daily club standards. The Front End Lead may perform cashier and membership sales duties, resolve escalated member concerns, and work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Basic math skills.
- Ability to navigate system applications.
- Regular, predictable, full attendance.
Nice To Haves
- Prior leadership experience.
- Prior membership or sales knowledge and experience.
- Prior cashier experience.
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk.
- Model excellent member service and coach, teach, and develop team members to provide the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
- Perform front-end duties, including closing through POS and addressing escalated member service issues.
- Assist members promptly and efficiently, and act as backup for cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
- Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change due to members.
- Stay up to date on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
- Lead teams in delivering daily GOLD club standards, including a grand-opening look, stocked items, executed promotional plans, accurate signage, and clean, organized spaces.
- Set service expectations, empower team members to resolve member concerns, and escalate concerns as appropriate.
- Support team member engagement, collaboration, inclusion, development, ethical decision-making, and a safe and positive environment.
- Ensure a safe and positive experience for members and uphold daily GOLD Member Standards, including Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
