Front End Lead

Three Bears Alaska, Inc. • Loring, AK

1h • $0 - $18 • Onsite

About The Position

The Front End Lead is a working shift leader who supports the Front End PIC with daily Front End operations, customer service, and team-member development. The role coordinates register coverage, customer flow, breaks, and daily tasks, while providing hands-on training, coaching, and work direction to Cashiers and other assigned Front End team members. The Front End Lead assists with transaction questions, customer concerns, cash-handling procedures, and routine operational issues while ensuring Company standards are maintained.

Work is performed primarily in the Front End, register, and customer-service areas, with continuous customer interaction and concrete and/or tile flooring. Conditions may include occasional exposure to outdoor weather while assisting with Front End operations and other conditions typical of a retail environment. The role requires extended periods of standing and walking; frequent bending and reaching at or below shoulder level; occasional squatting and reaching above shoulder level; and continuous or frequent repetitive hand and finger motions. Employees must be able to lift and carry items weighing up to 10 pounds continuously, up to 50 pounds occasionally below waist or at waist/chest level, and up to 20 pounds occasionally above shoulder level. The role also requires reading labels, receipts, checks, register displays, and electronic records; visually monitoring Front End activity and customer flow; and hearing and communicating with customers and team members while recognizing alarms, buzzers, beepers, and verbal safety warnings.

The position is in person. Full-time or part-time employment may be available, and early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on Front End and store needs. The starting pay is $18.00 per hour, depending on experience. Automatic raises of $1.00 per hour are provided for every 1,040 hours worked, based on straight-time hours until the top of the pay scale is reached.

Requirements

• Demonstrated customer-service and cash-handling capability.
• Ability to coordinate workflow, train team members, and use Company point-of-sale and Front End systems.
• Ability to communicate effectively with customers, team members, department leadership, and Store Management.
• Ability to maintain composure and professionalism during customer complaints and time-sensitive situations.
• Ability to meet the stated physical requirements, including extended standing and walking, repetitive hand and finger motions, and lifting and carrying items of the stated weights.
• Ability to reliably commute or plan to relocate before starting work.

Nice To Haves

• High School Diploma or GED preferred.
• Previous cashier, customer-service desk, or Front End experience preferred.
• Previous lead, training, or supervisory experience preferred.
• Basic math and computer skills preferred.

Responsibilities

• Coordinate register coverage, customer flow, breaks, lunches, and assigned Front End side tasks during the shift.
• Assist Cashiers with transaction questions, price verifications, approved overrides, check procedures, change needs, lock-up merchandise, returns, exchanges, and other routine Front End issues within delegated authority.
• Provide hands-on training, encouragement, coaching, and work direction to Cashiers and other assigned Front End team members, and communicate performance observations to the Front End PIC.
• Monitor Front End activity and paperwork for adherence to cash-handling, customer-service, safety, security, and operating procedures, and promptly escalate discrepancies.
• Provide prompt and courteous customer service and assist with customer questions, merchandise, payment, return, exchange, or service concerns within delegated authority.
• Perform cashiering, bagging, cart, customer-service desk, and other Front End duties as necessary to maintain service levels.
• Monitor Front End supplies and equipment and communicate replenishment, maintenance, or repair needs to the Front End PIC.
• Coordinate with other departments for assistance when needed and communicate significant customer, staffing, cash-control, or operating issues to the Front End PIC or Store Management.
• Coordinate workflow and maintain a customer-service focus during high-volume periods.
• Provide clear work direction and hands-on training while working within delegated authority.
• Demonstrate accuracy and sound judgment when handling cash and assisting with transactions.
• Communicate effectively with customers, team members, department leadership, and Store Management.
• Recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Maintain composure and professionalism during customer complaints and time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00 per hour every 1,040 hours worked, based on straight-time hours until the top of the pay scale is reached.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed