Front End Lead

BJ's Wholesale Club • Gainesville, VA

5d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to ensure excellent member service and successful execution of membership programs, initiatives, and front-end operations. The role monitors and coaches performance toward membership and member-experience goals, ensures membership products are offered, and helps process member orders and requests positively, promptly, and efficiently. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members.

The role supervises cashiers, self-checkout, and the membership desk; supports frontline operations; and may work in other departments as needed. It leads through clear communication, accountability, collaboration, inclusion, and timely coaching and feedback. The Front End Lead also helps create a safe, positive environment for team members and members, addresses concerns, recognizes team-member success, and supports talent development and retention.

The position promotes daily GOLD member and club standards, including greeting, anticipating, and appreciating members; keeping items stocked and promotional plans executed; maintaining accurate signage; and ensuring club areas are clean and organized. It uses observation forms, productivity boards, membership reports, and the MyWork task management system to monitor workflow and performance. Front-end duties may include point-of-sale transactions, assisting with self-checkout and scan-and-pan lanes, resolving operational or technical difficulties, handling payments and refunds, and supporting escalated member-service issues.

The work is primarily in a comfortable indoor area, with frequent movement on hard surfaces and occasional exposure to temperature extremes, loud noises, and cleaning agents. The listed pay range is $19.00–$23.75. The posting describes BJ’s Wholesale Club as having more than 30,000 team members.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, and develop team members to provide it.
• Drive membership acquisition, retention, loyalty, and experience metrics.
• Promote member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on frontline team-member evaluations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Perform front-end responsibilities, including closing through point of sale and addressing escalated member-service issues.
• Assist members promptly and efficiently, including with operational and technical difficulties.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary; manage self-checkout and scan-and-pan lanes.
• Collect payments and issue receipts, refunds, credits, or change due to members.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member-service areas and maintain club policies and procedures.
• Use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain regular, predictable, full attendance and perform other assigned duties, including work in other departments as needed.
• Set and communicate service standards, support team members in resolving member concerns, and escalate concerns as appropriate.
• Lead teams in meeting daily GOLD member and club standards, including stocking, promotional execution, accurate signage, and cleanliness.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed