Front End Lead

BJ's Wholesale Club•Gainesville, VA

7d•$19 - $24

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to deliver excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and coaches performance against membership and member-experience goals, ensures membership products are offered, and ensures member orders and requests are handled positively, promptly, and efficiently. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members. The position supervises cashiers, self-checkout, and the membership desk; supports team development and engagement; drives membership metrics and front-end productivity; and helps maintain club service and presentation standards. It also includes hands-on point-of-sale, checkout, payment, and member-support duties, including assisting in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

Basic math skills.
Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

Prior leadership experience.
Prior membership or sales knowledge and experience.
Prior cashier experience.

Responsibilities

Coach, teach, develop, motivate, and recognize frontline team members; provide direction, feedback, and input on evaluations.
Supervise the front line, including cashiers, self-checkout, and the membership desk.
Model excellent member service and coach team members to deliver it; set service expectations and support resolution of member concerns.
Drive membership acquisition, retention, loyalty, and experience metrics, as well as member engagement, speed, and productivity.
Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to guide performance and engagement.
Perform front-end responsibilities, including closing through POS and handling escalated member-service issues.
Assist members promptly and efficiently, including serving as a backup for cashiers and Membership Sales Ambassadors when needed.
Scan merchandise through the point-of-sale system, load shopping carts when necessary, manage self-checkout and scan-and-pan lanes, and assist with operational or technical difficulties.
Collect payments by cash, check, or other charge payments; issue receipts, refunds, credits, and change; and apply discounts by scanning and redeeming coupons.
Stay current on merchandise promotions, advertisements, and product information.
Supervise cleanliness of front-of-club member-service areas and lead teams in meeting daily GOLD club standards, including presentation, stocking, promotional execution, signage, cleanliness, and organization.
Use system applications and the MyWork online task-management system to manage workflow and monitor daily club operations.
Support team-member engagement, training, policy compliance, a safe and positive environment, inclusion, collaboration, and talent development; escalate concerns as appropriate.
Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
Maintain regular, predictable, full attendance.

Benefits

Weekly pay.
Daily Pay access to earned pay before payday (a fee may apply).
Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
401(k) retirement savings plan with a company match for team members age 18 and older.
Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

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