Front End Lead

Three Bears Alaska, Inc. • North Pole, AK

3h • $0 - $19 • Onsite

About The Position

The Front End Lead is a working shift leader who supports the Front End PIC with daily Front End operations, customer service, and team-member development. The role coordinates register coverage, customer flow, breaks, and daily tasks while providing hands-on training, coaching, and work direction to Cashiers and other assigned Front End team members. The Front End Lead assists with transaction questions, customer concerns, cash-handling procedures, and routine operational issues while maintaining Company standards.

Work is performed in person, primarily in the Front End, register, and customer-service areas, with continuous customer interaction. The position may involve occasional exposure to outdoor weather while assisting with Front End operations and other conditions typical of a retail environment. Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on Front End and store needs.

Requirements

• Demonstrated customer-service and cash-handling capability.
• Ability to coordinate workflow, train team members, and use Company point-of-sale and Front End systems.
• Ability to reliably commute or plan to relocate before starting work.
• Ability to stand and walk for extended periods throughout the work shift.
• Ability to frequently bend and reach at or below shoulder level, with occasional squatting and reaching above shoulder level.
• Ability to perform continuous or frequent repetitive hand and finger motions when operating registers and handling cash, merchandise, and Front End equipment.
• Ability to continuously lift and carry items weighing up to 10 pounds; occasionally lift and carry items weighing up to 50 pounds below waist or at waist/chest level; and occasionally lift and carry items weighing up to 20 pounds above shoulder level.
• Ability to read labels, receipts, checks, register displays, and electronic records; visually monitor Front End activity and customer flow; and hear and communicate with customers and team members while recognizing alarms, buzzers, beepers, and verbal safety warnings.

Nice To Haves

• High School Diploma or GED preferred.
• Previous cashier, customer-service desk, or Front End experience preferred.
• Previous lead, training, or supervisory experience preferred.
• Basic math and computer skills preferred.

Responsibilities

• Coordinate register coverage, customer flow, breaks, lunches, and assigned Front End side tasks during the shift.
• Assist Cashiers with transaction questions, price verifications, approved overrides, check procedures, change needs, lock-up merchandise, returns, exchanges, and other routine Front End issues within delegated authority.
• Provide hands-on training, encouragement, coaching, and work direction to Cashiers and other assigned Front End team members, and communicate performance observations to the Front End PIC.
• Monitor Front End activity and paperwork for adherence to cash-handling, customer-service, safety, security, and operating procedures; promptly escalate discrepancies.
• Provide prompt and courteous customer service and assist with customer questions and merchandise, payment, return, exchange, or service concerns within delegated authority.
• Perform cashiering, bagging, cart, customer-service desk, and other Front End duties as necessary to maintain service levels.
• Monitor Front End supplies and equipment and communicate replenishment, maintenance, or repair needs to the Front End PIC.
• Coordinate with other departments for assistance when needed and communicate significant customer, staffing, cash-control, or operating issues to the Front End PIC or Store Management.
• Coordinate workflow and maintain a customer-service focus during high-volume periods.
• Provide clear work direction and hands-on training while working within delegated authority.
• Handle cash and assist with transactions accurately and with sound judgment.
• Communicate effectively with customers, team members, department leadership, and Store Management.
• Recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Maintain composure and professionalism during customer complaints and time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00 per hour every 1,040 hours worked, based on straight-time hours until the top of the pay scale is reached

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed