FRONT END LEAD

Brookshire Grocery Company•Texarkana, TX

2d•Onsite

About The Position

The Front End Lead leads front-end operations and coordinates front-end personnel. The role proactively responds to customer issues and complaints, models desired behaviors for front-end partners, keeps the front of the store clean and presentable, and promotes customer service. The lead works with upper management to train and develop partners and to schedule, plan, assign, and direct work. The position supports cashier and courtesy/utility clerk training; performs checkout and grocery-bagging duties as needed; ensures accurate transactions and register counts; monitors parking lot cleanliness, customer flow, and potential front-end shrink; and maintains a clean, safe, and sanitary environment in accordance with Company procedures. The work is generally performed in a retail store. It may involve occasional exposure to outdoor temperatures and weather and to cleaning agents, with quiet to moderate noise. The position requires standing or walking, vision and hearing, frequent hand use and bending, and occasionally lifting or moving items weighing up to 75 pounds. Flexible scheduling, including nights, weekends, and holidays, is required.

Requirements

At least 18 years of age.
High school diploma or GED and two or more years of related experience, or an equivalent combination of experience and/or higher education.
Obtain HIPAA certification through the Company LEARN program within two weeks of starting in the role.
Obtain Manager Food Safety certification through the Company LEARN program within two weeks of starting in the role.
Obtain Anti-Money Laundering (AML) certification through the Company LEARN program within two weeks of starting in the role.
Obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through the Company LEARN program within two weeks of starting in the role, where applicable.
Advanced knowledge of cash registers; intermediate knowledge of store operations and Company checkout policies and procedures.
Intermediate knowledge of and compliance with applicable state laws regarding alcohol, tobacco, and lottery sales.
Intermediate knowledge of anti-money-laundering and other government regulations concerning monetary transactions.
Basic mathematical skills and, if applicable, basic knowledge of on-site fuel station procedures.
Strong organizational and time-management skills; detail-oriented.
Ability to communicate effectively in writing and verbally with customers and partners, remain professional and courteous, and lead and motivate others.
Ability to carry out short-term strategic objectives aligned with Company initiatives and evaluate partner performance tactfully.
Ability to learn new technology systems, methods, and processes; perform basic Microsoft Office functions; and multitask in a fast-paced environment.
Ability to work safely with sharp objects such as knives and box cutters, and to use precision and non-precision hand tools.
Ability to maintain confidentiality regarding sensitive information.
Ability to work flexible schedules, including nights, weekends, and holidays.
Continuously use close and distance vision, depth perception, or focusing ability; stand or walk; and talk and hear.
Frequently use hands for reaching, touching, or handling; perform fine finger movements; bend, kneel, or squat; and push, pull, maneuver, or lift objects up to 40 pounds.
Occasionally push, pull, maneuver, or lift objects up to 75 pounds.
Attendance at work is required.
Must be 21 years of age or older to drive for Company business under the BGC Business Driver Policy.

Responsibilities

Work with upper management to train and develop partners and to schedule, plan, assign, and direct work.
Assist with training cashiers and courtesy/utility clerks on customer service, produce codes, cash handling and tender procedures, scanner use, and bagging protocol.
Ensure Company standards and regulations for freshness, safety, refrigeration, and sanitation are met in front-end operations.
Provide checkout services and bag and transport groceries as needed.
Ensure accurate customer checkout totals by properly weighing, keying, and scanning items, and maintain an accurate register money count.
Monitor parking lot cleanliness and assist with customer flow at the front end.
Monitor and manage potential front-end shrink, including partner purchases and bottom-of-basket items.
Greet customers, answer questions, respond to complaints, and maintain a friendly, customer-service-oriented attitude.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Evaluate partner performance and make corrections tactfully as needed.
Watch for potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.