Front End Lead

Three Bears Alaska, Inc. • Big Lake, AK

3h • $0 - $17 • Onsite

About The Position

The Front End Lead is a working shift leader who supports the Front End PIC with daily Front End operations, customer service, and team-member development. The role coordinates register coverage, customer flow, breaks, and daily tasks while providing hands-on training, coaching, and work direction to Cashiers and other assigned Front End team members. The Front End Lead assists with transaction questions, customer concerns, cash-handling procedures, and routine operational issues, ensuring Company standards are maintained.

Work is performed primarily in the Front End, register, and customer-service areas, with continuous customer interaction and concrete and/or tile flooring. Conditions may include occasional exposure to outdoor weather while assisting with Front End operations and other conditions typical of a retail environment. The position is in person, and reliable commuting or plans to relocate before starting are required. Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on Front End and store needs.

Three Bears Alaska is a family-owned chain of Alaskan grocery stores committed to providing quality goods and services at low prices, offering a diverse range of products and exceptional customer service, and serving local communities throughout Alaska.

Requirements

• Demonstrated customer-service and cash-handling capability.
• Ability to coordinate workflow, train team members, and use Company point-of-sale and Front End systems.
• Ability to communicate effectively with customers, team members, department leadership, and Store Management.
• Ability to maintain composure and professionalism during customer complaints and time-sensitive situations.
• Ability to perform the physical requirements of the position, including extended standing and walking, repetitive hand and finger motions, and lifting and carrying items as described.
• Reliable commute or plans to relocate before starting are required.

Nice To Haves

• High School Diploma or GED preferred.
• Previous cashier, customer-service desk, or Front End experience preferred.
• Previous lead, training, or supervisory experience preferred.
• Basic math and computer skills preferred.

Responsibilities

• Coordinate register coverage, customer flow, breaks, lunches, and assigned Front End side tasks during the shift.
• Assist Cashiers with transaction questions, price verifications, approved overrides, check procedures, change needs, lock-up merchandise, returns, exchanges, and other routine Front End issues within delegated authority.
• Provide hands-on training, encouragement, coaching, and work direction to Cashiers and other assigned Front End team members; communicate performance observations to the Front End PIC.
• Monitor Front End activity and paperwork for adherence to cash-handling, customer-service, safety, security, and operating procedures, and promptly escalate discrepancies.
• Provide prompt and courteous customer service and assist with customer questions and merchandise, payment, return, exchange, or service concerns within delegated authority.
• Perform cashiering, bagging, cart, customer-service desk, and other Front End duties as necessary to maintain service levels.
• Monitor Front End supplies and equipment and communicate replenishment, maintenance, or repair needs to the Front End PIC.
• Coordinate with other departments for assistance when needed and communicate significant customer, staffing, cash-control, or operating issues to the Front End PIC or Store Management.
• Coordinate workflow and maintain a customer-service focus during high-volume periods.
• Use clear work direction and hands-on training while working within delegated authority.
• Handle cash and assist with transactions accurately and with sound judgment.
• Communicate effectively with customers, team members, department leadership, and Store Management.
• Recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Maintain composure and professionalism during customer complaints and time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic $1.00-per-hour raises every 1,040 hours worked based on straight-time hours until the top of the pay scale is reached.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed