Front End Lead Part Time

BJ's Wholesale Club • Millsboro, DE

11d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to provide excellent Member service and successfully execute membership programs, initiatives, and front-line operations. This role monitors and drives membership and Member-experience goals, ensures membership products are offered, and ensures Member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and operational compliance, and provides excellent service to Members.

The role supervises the front line, including cashiers, self-checkout, and the membership desk. It supports team development and engagement, sets service expectations, helps resolve Member concerns, and promotes a safe, inclusive, and positive environment. The Front End Lead also supports daily club standards, front-end productivity, and membership acquisition, retention, loyalty, and experience goals.

The position involves operating point-of-sale and self-checkout systems, assisting Members with transactions and technical difficulties, and using club systems and reports to manage workflow and monitor performance. Other duties may be assigned, including work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Basic math skills.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to perform the described physical activities, including frequent movement and lifting objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Prior leadership experience.
• Prior Membership or sales knowledge and experience.
• Prior cashier experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model and provide excellent Member service, while coaching, teaching, and developing team members to do the same.
• Drive membership acquisition, retention, loyalty, and experience programs and metrics.
• Promote Member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to improve performance and Member engagement.
• Perform front-end duties, including closing through POS and addressing escalated Member service issues.
• Respond promptly to Members and ensure they are assisted in a timely and efficient manner.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, and help Members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay current on merchandise promotions, advertisements, and product information; apply coupons to purchases.
• Supervise cleanliness in front-of-club Member service areas.
• Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and carry out other assigned duties, including work in other departments as needed.
• Set and model service expectations, support team members in resolving Member concerns, and promote a safe, positive, inclusive environment.
• Lead teams in meeting daily GOLD club standards, including stocking, promotional execution, accurate signage, and clean, organized facilities.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed