Front End Lead Part Time

BJ's Wholesale Club • Oaks, PA

6d

About The Position

The Front End Lead coaches, teaches, and develops frontline team members to deliver excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and oversees timely, positive, and efficient processing of member orders and requests. It delegates work, monitors staffing and compliance with operational standards, and provides customer service to members.

The Front End Lead supervises cashiers, self-checkout, and the membership desk; develops team performance and engagement; and supports a safe, inclusive, and positive experience for both members and team members. The position also performs front-end cashiering and service tasks, supports checkout operations, and may work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Basic math skills.
• Regular, predictable, full attendance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, and develop team members to deliver it.
• Drive membership acquisition, retention, loyalty, and experience programs and metrics.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
• Use cashier observation forms, cashier productivity boards, and membership metrics reports to improve performance and member engagement.
• Perform front-end responsibilities, including closing through POS and handling escalated member service issues.
• Ensure members are assisted in a timely and efficient manner.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary.
• Manage self-checkout lanes and scan-and-pan lanes, and assist members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay up to date on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member service areas and lead teams in maintaining daily GOLD club standards.
• Use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Set clear expectations, follow up, provide feedback, and support team member engagement, development, inclusion, and retention.
• Address member and team member concerns, escalating them as appropriate, and help maintain a safe, positive environment.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed