Front End Lead

Eataly North America•Santa Clara, CA

15h•$21 - $24•Onsite

About The Position

The Front End Lead, Ecommerce serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run efficiently. The role reports to the Front End Manager and assists in supervising the Front End team to support optimal performance and guest experience. The position oversees accurate and timely fulfillment of online orders through platforms such as Instacart and Mercato, answers customer inquiries, and communicates order fulfillment timelines. The Front End Lead also performs and oversees cashiering and cash-management activities, including processing payments, verifying discounts and transaction adjustments, maintaining cash banks and safe counts, and monitoring currency orders. The role documents and communicates operational discrepancies, manages Front End supply inventory, supports store merchandising and restocking, checks inventory with Retail Department Heads to update digital platforms, and trains and mentors Front End Cashiers. It also documents, investigates, escalates, and resolves employee or guest incidents, and performs other assigned duties. This is an onsite position with a flexible schedule that includes evenings and weekends. The role requires lifting up to 50 pounds and the ability to stand, walk, bend, and squat for up to eight hours. The listed compensation is hourly, with a range stated as $21–$24; the posting also gives a pay range of $22–$24.

Requirements

At least 1 year of experience as a supervisor in a retail setting.
Ability to handle money accurately and perform mathematical equations.
Excellent verbal communication skills.
Ability to remain organized in a hands-on, fluid environment.
Intermediate computer skills.
Availability to work onsite with a flexible schedule, including evenings and weekends.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Nice To Haves

Experience leading a cashier team.
Bachelor’s degree.

Responsibilities

Assist in supervising the Front End team to ensure optimal performance and guest experience.
Oversee prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato.
Answer inquiries about online orders and provide product information.
Confirm and lock customers’ orders and communicate fulfillment timelines.
Handpick items from customers’ lists, scan them with a handheld mobile device, run them through checkout, and pay using cash or credit/debit cards.
Collect cash, checks, or charge payments from guests and provide change or charge vouchers as needed.
Verify employee discounts, returns, exchanges, and voids.
Count cash, checks, and charge payments at the end of shifts to ensure cash-bank accuracy.
Process and monitor currency orders to ensure cash is available for transactions.
Maintain an accurate safe count and perform daily operation and maintenance of a cash recycling machine.
Document and communicate overages, shortages, sales data, price changes, and technical or price discrepancies to appropriate managers and departments.
Order and monitor inventory of Front End supplies.
Return carts and baskets to distribution areas, handle go-backs and damages, fix displays, and help restock.
Regularly check inventory with Retail Department Heads and update digital platforms as needed.
Delegate to, motivate, train, and mentor Front End Cashiers.
Document, investigate, escalate, and resolve employee or guest incidents.
Perform other duties as required or assigned.