Front End Lead

Three Bears Alaska, Inc. • Wasilla, AK

3d • $0 - $17 • Onsite

About The Position

The Front End Lead is a working shift leader who supports the Front End PIC with daily Front End operations, customer service, and team-member development. The role coordinates register coverage, customer flow, breaks, and daily tasks while providing hands-on training, coaching, and work direction to Cashiers and other assigned Front End team members. The Front End Lead assists with transaction questions, customer concerns, cash-handling procedures, and routine operational issues while maintaining Company standards.

Work is performed primarily in the Front End, register, and customer-service areas, with continuous customer interaction and concrete and/or tile flooring. Conditions may include occasional exposure to outdoor weather while assisting with Front End operations, as well as other conditions typical of a retail environment. The role involves extended standing and walking, frequent bending and reaching, repetitive hand and finger motions, and lifting and carrying items of varying weights. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Requirements

• Demonstrated customer-service and cash-handling capability.
• Ability to coordinate workflow, train team members, and use Company point-of-sale and Front End systems.
• Ability to provide clear work direction and hands-on training while working within delegated authority.
• Ability to communicate effectively with customers, team members, department leadership, and Store Management.
• Ability to recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Ability to maintain composure and professionalism during customer complaints and time-sensitive situations.
• Ability to stand and walk for extended periods; frequently bend and reach at or below shoulder level; occasionally squat and reach above shoulder level; and perform continuous or frequent repetitive hand and finger motions.
• Ability to continuously lift and carry items up to 10 pounds; occasionally lift and carry items up to 50 pounds below waist or at waist/chest level; and occasionally lift and carry items up to 20 pounds above shoulder level.
• Ability to read labels, receipts, checks, register displays, and electronic records; visually monitor Front End activity and customer flow; and hear and communicate with customers and team members while recognizing alarms, buzzers, beepers, and verbal safety warnings.
• Reliably commute or plan to relocate before starting work.

Nice To Haves

• High School Diploma or GED preferred.
• Previous cashier, customer-service desk, or Front End experience preferred.
• Previous lead, training, or supervisory experience preferred.
• Basic math and computer skills preferred.

Responsibilities

• Coordinate register coverage, customer flow, breaks, lunches, and assigned Front End side tasks during the shift.
• Assist Cashiers with transaction questions, price verifications, approved overrides, check procedures, change needs, lock-up merchandise, returns, exchanges, and other routine Front End issues within delegated authority.
• Provide hands-on training, encouragement, coaching, and work direction to Cashiers and other assigned Front End team members, and communicate performance observations to the Front End PIC.
• Monitor Front End activity and paperwork for adherence to cash-handling, customer-service, safety, security, and operating procedures; promptly escalate discrepancies.
• Provide prompt and courteous customer service and assist with customer questions, merchandise, payment, return, exchange, or service concerns within delegated authority.
• Perform cashiering, bagging, cart, customer-service desk, and other Front End duties as necessary to maintain service levels.
• Monitor Front End supplies and equipment and communicate replenishment, maintenance, or repair needs to the Front End PIC.
• Coordinate with other departments for assistance when needed and communicate significant customer, staffing, cash-control, or operating issues to the Front End PIC or Store Management.
• Coordinate workflow and maintain a customer-service focus during high-volume periods.
• Handle cash and assist with transactions accurately and with sound judgment.
• Recognize problems, resolve routine issues, and escalate matters requiring PIC or management authority.
• Maintain composure and professionalism during customer complaints and time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00 per hour every 1,040 hours worked, based on straight-time hours worked until the top of the pay scale is reached

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed