Front End Lead

Eataly North America•Santa Clara, CA

1d•Onsite

About The Position

The Front End Lead, Ecommerce serves as the liaison between staff and management to help the Front End Department and its Ecommerce operations run efficiently. The role assists in supervising the Front End team, supporting strong performance and guest experience, and overseeing accurate, timely fulfillment of online orders through platforms such as Instacart and Mercato. The position reports to the Front End Manager. The Front End Lead supports front-end transactions and cash operations, including collecting payments, verifying discounts and transaction adjustments, balancing cash, monitoring currency orders, and maintaining safe counts and a cash recycling machine. The role also communicates operational and pricing discrepancies, monitors supplies and inventory, supports store upkeep and restocking, and delegates, trains, and mentors Front End Cashiers. It documents and helps resolve employee or guest incidents. This is an onsite role with a flexible schedule that includes evenings and weekends. The position requires lifting up to 50 pounds and sustained mobility for up to eight hours, including standing, walking, bending, and squatting.

Requirements

At least one year of experience as a supervisor in a retail setting.
Ability to handle money accurately and perform mathematical equations.
Excellent verbal communication skills.
Ability to remain organized in a hands-on, fluid environment.
Intermediate computer skills.
Availability to work onsite with a flexible schedule, including evenings and weekends.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to eight hours, including standing, walking, bending, and squatting.

Nice To Haves

Experience leading a cashier team.
Bachelor’s degree.

Responsibilities

Assist in supervising the Front End team to support optimal performance and guest experience.
Oversee prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato.
Answer inquiries about online orders and provide product information.
Confirm and lock customer orders and communicate fulfillment timelines.
Handpick items from customers’ lists, scan them using a handheld mobile device, run them through checkout, and pay by cash or credit/debit card.
Collect guest payments and provide change or charge vouchers when needed.
Verify employee discounts, returns, exchanges, and voids.
Count cash, checks, and charge payments at the end of shifts to ensure cash-bank accuracy.
Process and monitor currency orders to keep cash available for transactions.
Maintain an accurate safe count and operate and maintain a cash recycling machine.
Document and communicate overages, shortages, sales data, price changes, and technical or price discrepancies to appropriate managers and departments.
Order and monitor Front End supplies.
Return carts and baskets to central distribution areas, handle go-backs and damaged items, fix displays, and help restock.
Conduct regular inventory checks with Retail Department Heads to update digital platforms as needed.
Delegate to, motivate, train, and mentor Front End Cashiers to support their development.
Document, investigate, escalate, and resolve employee or guest incidents.
Perform other duties as required or assigned.