Front End Lead

Eataly North America•Dallas, TX

1d•Onsite

About The Position

The Front End Lead serves as the liaison between staff and management to help ensure that the Front End Department and its ecommerce operations run efficiently. Reporting to the General Manager of Retail, this role assists with supervising the Front End team and maintaining strong performance and guest experience. The position supports online order fulfillment, front-end transactions and cash operations, inventory and supply coordination, and team development.

Requirements

At least 1 year of experience as a supervisor in a retail setting.
Ability to handle money accurately and perform mathematical equations.
Excellent verbal communication skills.
Ability to remain organized in a hands-on, fluid environment.
Intermediate computer skills.
Availability to work onsite with a flexible schedule, including evenings and weekends.
Ability to lift up to 50 pounds.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Nice To Haves

Experience leading a cashier team.
Bachelor’s degree.

Responsibilities

Assist in supervising the Front End team to ensure optimal performance and guest experience.
Oversee prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato.
Answer inquiries about online orders and provide product information.
Confirm and lock customer orders and communicate fulfillment timelines.
Handpick items from customer lists, scan them using a handheld mobile device, run them through checkout, and pay using cash or credit/debit cards.
Collect cash, checks, or charge payments from guests and provide change or charge vouchers as needed.
Verify employee discounts, returns, exchanges, and voids.
Count cash, checks, and charge payments at the end of a shift to ensure the cash bank is accurate.
Process and monitor currency orders to ensure cash is available for transactions.
Maintain an accurate safe count and support daily operation and maintenance of a cash recycling machine.
Document and communicate overages, shortages, sales data, price changes, and technical or price discrepancies to appropriate managers and departments.
Order and monitor inventory of Front End supplies.
Return carts and baskets to central distribution areas, handle go-backs and damages, fix displays, and help restock.
Conduct regular inventory checks with Retail Department Heads to update digital platforms as needed.
Delegate to, motivate, train, and mentor Front End Cashiers to support their development.
Document, investigate, escalate, and resolve employee or guest incidents.
Perform other duties as required or assigned.