Front End/Dept Leader

Kroger•Chesapeake, VA

About The Position

The Front End/Dept Leader directs and supervises the Front-end department, overseeing its functions, duties, activities, and execution of established best practices, goals, and standards. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, achieving sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also manages Front-end staffing and scheduling, department expenses, cash control, sales and cash records, inventory awareness, promotions, and business planning. It supports store management with budgets and financial reviews, maintains required compliance records, ensures associates meet training standards, and supervises and coaches direct reports, including completing performance reviews and providing feedback.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity when handling customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Front-end supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products and making product suggestions.
Maintain knowledge of products sold in the department and throughout the store.
Maintain records and paperwork required for company and federal compliance, including anti-money laundering requirements.
Monitor and control department supply expenses and other expenses.
Manage store cash control, sales and cash items, and related records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Ensure department associates are current and compliant with company training standards.
Adhere to food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.