FRONT END/ASST DEPT LEADER

The Kroger Co.•Chandler, AZ

12h

About The Position

The Front End/Asst Dept Leader assists the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. The role supports day-to-day Front-end operations and helps execute departmental best practices, goals, and standards. It also helps create an outstanding customer experience by maintaining a safe, clean, and welcoming environment and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer customer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing store cash control, sales and cash items, and records.
Manage Front-end associate scheduling to provide adequate department coverage.
Assist store management with preparing the store or department budget, profit and loss reviews, and taking appropriate action on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist with developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure appropriate case and cooler temperatures and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.