FRONT END/ASST DEPT LEADER

The Kroger Co. • Northville, MI

6d

About The Position

Assist the department manager in achieving established sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support day-to-day Front-end operations and execution of departmental best practices, goals, and standards. Help create an outstanding customer experience and maintain a safe, clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and respond to customer questions and make product suggestions.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing cash control, sales, cash items, and store records.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget, profit-and-loss reviews, and taking appropriate action based on financial reports.
• Assist with creating and executing budgets and labor schedules in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
• Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms and eligibility.
• Flexible scheduling for full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed