FRONT END/ASST DEPT LEADER

The Kroger Co.•Parker, CO

13d

About The Position

The Front End/Asst Dept Leader assists the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. The role supports day-to-day Front-end operations and helps execute department best practices, goals, and standards. It is responsible for creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The position also demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with management of cash control, sales and cash items, and store records.
Manage scheduling of Front-end associates to ensure adequate department coverage.
Assist store management with preparing store and department budgets, profit and loss reviews, and taking appropriate action based on financial reports.
Assist with creating and executing budgets and labor scheduling in partnership with store management.
Assist with developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.