Front End/Asst Dept Leader

Kroger • West Jordan, UT

6d

About The Position

The Front End/Asst Dept Leader assists the department manager in directing and supervising the Front-end department’s functions, duties, and activities. The role supports day-to-day Front-end operations and helps execute the department’s best practices, goals, and standards. It contributes to department sales and profit goals, monitors quality assurance standards, and helps maintain a safe, clean environment that encourages customers to return. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports associates and customers by promoting teamwork and respectful interactions, answering product questions, and maintaining knowledge of products sold in the department and store. It assists with scheduling, cash control, supply expense monitoring, budgeting, profit-and-loss reviews, and department action plans in partnership with store management. The position also supports food safety, equipment maintenance, safety programs, and compliance with applicable laws and company guidelines.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates and foster teamwork.
• Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
• Maintain product knowledge and respond to customer questions and make product suggestions.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing cash control, sales, cash items, and store records.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget, profit-and-loss reviews, and appropriate action on financial reports.
• Assist with creating and executing budgets and labor schedules in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Adhere to food safety regulations and guidelines, including maintaining proper temperatures in cases and coolers and keeping temperature logs.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed