Front End/Asst Dept Leader

Kroger•Louisville, KY

11d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals and monitoring quality assurance standards. Assist in directing and supervising Front-end department functions, duties, and activities; support daily operations; and help execute department best practices, goals, and standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing store cash control, sales, cash items, and records.
Manage Front-end associate scheduling to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit-and-loss reviews, and appropriate follow-up actions on financial reports.
Assist with creating and executing budgets and labor scheduling in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates, promote teamwork, and display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; ensure appropriate case and cooler temperatures and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.