Front End/Asst Dept Leader

Kroger•Aurora, CO

About The Position

Assist the department manager in leading Front-end operations and achieving the department’s sales and profit goals. The role supports day-to-day operations, supervises department activities, helps implement established practices and standards, and monitors quality assurance. It also focuses on providing exceptional customer service and maintaining a safe, clean environment that encourages customers to return. The position works with store management and Front-end associates on scheduling, budgets, labor, financial reports, action plans, and teamwork. It requires adherence to food safety, safety, legal, and company standards, along with a cooperative, honest, and customer-focused approach.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Assist with creating and executing budgets and scheduling labor in partnership with store management.
Assist with developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.