Front End/Asst Dept Leader

Kroger•Richmond, VA

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support day-to-day Front-end operations and assist with executing departmental best practices, goals, and standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customer service, associate teamwork, department scheduling and financial activities, safety and food safety practices, equipment maintenance, and compliance with applicable laws and company guidelines. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and encourage teamwork.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales, cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing store or department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.