Front End/Dept Leader

Kroger•Lakewood, CO

About The Position

The Front End/Dept Leader directs and supervises the functions, duties, and activities of the Front-end department. The role supports an outstanding customer experience by delivering exceptional service and maintaining a safe, clean environment. The leader is responsible for department performance, sales and profit goals, quality assurance standards, execution of best practices, and compliance with company policies and applicable laws. The position also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Front-end supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates, communicate relevant company and job information, and encourage teamwork toward company and store goals.
Create a welcoming customer environment by answering questions and providing product knowledge and suggestions.
Maintain required company and federal compliance records and paperwork, including anti-money-laundering records.
Monitor and control department supply expenses and other expenses.
Manage store cash controls, sales and cash items, and related records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan and sales promotions in partnership with store management.
Implement promotional plans and stay current with current, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and report discrepancies.
Ensure department associates meet company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.