FRONT END/ASST DEPT LEADER

The Kroger Co.•Sterling Heights, MI

11d

About The Position

The Front End/Assistant Department Leader helps deliver exceptional customer service and maintain a safe, clean environment that encourages customers to return. The role assists the department manager with sales and profit goals, quality assurance standards, and directing and supervising the functions and daily operations of the Front-end department. It supports the execution of department best practices, goals, and standards while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Help monitor and control department supply expenses.
Assist with cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit-and-loss reviews, and appropriate actions based on financial reports.
Help create and execute budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork; display a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, including maintaining proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report repair needs to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.